Account Questions
Account registration at JADL is required. In order for an account to be activated and gain access to NATO courses, registration requires an official/military NATO affiliated email address. Once submitted, allow up to 48 hours for account activation. After activation, an email notification will be sent.
From the JADL login screen, select the Forgot your password? link. Enter a username and the associated e-mail address in the fields shown below. The system will send a message to that e-mail address. The message contains an address for a web page, where you can enter a new password for the user account. In case you are unable to assign a password to your user account using this form, contact your course administration or send an e-mail to jadladmin@act.nato.int.
From the JALD login screen, select the Forgot your username? link. Enter an e-mail address and submit the form. The system will send an e-mail to that address. The e-mail contains all user names which have registered this e-mail address. Choose a suitable username and use the password service to retrieve a new password. If you do not retrieve any e-mail by this service please contact your course admin or jadladmin@act.nato.int.
After logging in, you will find on your personal desktop (first page) a folder called "Personal Profile". Select that link, and you will see your registration information. You can change everything, except the username. Make sure that all required fields are filled and select Save to submit the changes.
This is caused by the following possibilities:
  • If you are a new user, your account may not be activated yet. Allow 48 hours for activation, and you will receive an email notification.
  • You tried logging into the wrong database (Remember, that each database has its own Username and Password)
  • You typed in a wrong Password/Username combination. Try again with the right LOGIN data.
If you still have any problems to LOGIN, please contact the administrator to ask for additionally help. Don't register again, until you get the advice to do that.
Course Questions
Close the course window and start again.

If the problem persists, please check that JAVA RTE and FLASH Player are installed on your computer. Google Chrome is the recommended browser.

When the minimum software requirements have been met, run the course again.

If an error still occurs, please contact us.
If you can start the course, but the navigation or the change between modules didn't work, you may be running IE7 as your web browser. Google Chrome is the recommended browser.
First option is to use the search tool on our starting page, after logging in (upper right side).

Also, your start screen is your personal desktop. From here you can get to all areas of our LMS. You will find two navigation bars. The one on top of the page (Personal Desktop, Repository, Seach, Mail) is the main navigation. The one just below the main one is to navigate through your personal desktop (Overview, Personal Profile, Calendar, Private Notes, Bookmarks and Learning progress..)

To find a specific course, you have two options:
  1. Use the search function from the top navigation bar, or
  2. Click on "Repository" from the top navigation bar to browse manually
The search results are links to the found courses you can use. The repository shows different categories, which are sorted by Education Facilities.
Navigate to that course and click the members folder. There you will find a button to unsubscribe. Follow the instructions and you will get a success email.
Some of our courses have security restrictions, based on the Subject Matter Expert's (SME) decision. These courses need additionally confirmation from SACT JADL security. If you would like to register to these courses, your request will be checked and we will send information back, whether it's approved or not. We have to accept the SME's decision and only provide information on their behalf.
After reaching the last page of a lesson, please wait until it is fully loaded to make sure that the complete code is transferred to the SCORM tracking tool.
If you finished all lessons from a module or a course and getting back to the Learning Management System the certificate link should be active. If not, just use the refresh option from your browser and the link will be active. Otherwise check the learning progress, to ensure 100% completion.